Refund and Returns Policy

Customer trust is important to us, and our Refund and Returns Policy is designed to be transparent and fair.

Return Eligibility

Returns or exchanges are accepted only under the following conditions:

1. The item received is damaged, defective, or incorrect
2. The issue is reported within 48 hours of receiving the order
3. The product is unused, unwashed, and returned in its original condition with tags and packaging intact

Non-Returnable Items

The following items are not eligible for return or refund:

1. Discounted or sale items
2. Items damaged due to customer misuse or improper handling
3. Items reported after the 48-hour claim window

Refund Process

Once the returned item is received and inspected, approved refunds will be processed accordingly. Refunds may be issued as:

1. Store credit
2. Replacement item
3. Refund through the original payment method (case-dependent)

Return Shipping

Return shipping costs are the responsibility of the customer unless the error was caused by New Jan Garments.

For return or refund assistance, please contact us at:
Email: newjangarments@gmail.com

Phone: +92 311 0255073